Client Account Manager I Breakthrough

Client Account Manager I

The Client Account Manager I supports daily client delivery activities, ensuring prompt responses to client inquiries and accurate reporting. This role is focused on executing established processes, supporting client interactions, and applying foundational aspects of transportation and energy industry best practices. This position is located onsite in Green Bay, WI.

Manage day-to-day delivery for clients across Breakthrough\'s book of business, including Fortune 500 companies and leading supply chain organizations. Oversee assigned core product accounts, apply established processes, and exercise autonomy to make decisions and deliver outcomes. Responsible for driving operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports.

Build and maintain strong client relationships; respond promptly to inquiries and resolving issues. Drive client roadmap alignment and execution. Collaborate cross-functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence. Demonstrate strong problem-solving skills and high attention to detail ensuring minimal errors.

Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow-up notes. Coordinate end-to-end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency. Support clients\' use of internal platforms (FELIX) and publications Identify basic issues using metrics and support resolution efforts. Proactively seek opportunities to improve processes and client experience. Participate in ongoing learning and development to master foundational processes. Monitor account health and proactively address risks. Track and report on key performance indicators (KPIs). Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies.