Client Account Manager

Client Account Manager

As our Client Account Manager, for our largest transportation client in Texas - the Texas Department of Transportation (TxDOT), you will have the opportunity to impact strategic business relationships to assure Jacobs has sustained client relationships to achieve client satisfaction and fully leverage relationships to benefit the clients and the firm. Working with members of our team, your focus is to make sure Jacobs is the clients' firm-of-choice for transportation in Texas. You will also make certain Jacobs has a thorough understanding of the client's needs and is seen as their best advocate for accomplishing their goals.

You will collaborate with and lead our delivery teams to sustain existing workload, grow our pipeline, and lead strategy development for transformational contracts. This position can be based anywhere in Texas.

During your time with us you will:

• Serve as the point of contact for TxDOT service activities and develop strategies to grow the transportation practice within the TxDOT.
• Work with the Transportation Market Growth Director to align transportation strategy within the broader transportation portfolio.
• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success.
• Facilitate deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients.
• Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff.
• Work with Jacobs transportation leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction.
• Actively engage with project and sales teams to influence pursuit teams on sales process discipline, win strategy and proposal development, interviews, and presentations.
• Coordinate and facilitate the Jacobs Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.
• Participate in industry organizations and community engagement, and lead efforts to get local staff out into the community to build relationships and enhance our brand.
• Identify new business opportunities within TxDOT and the transportation sector.
• Stay informed about industry trends, funding opportunities, and regulatory changes.

Qualifications:

• Bachelor's degree in civil engineering, engineering, or related fields or equivalent related work experience in lieu of a degree.
• 15+ years of transportation infrastructure engineering experience with bridge/structural, highway, roads, traffic engineering, or as a transportation planner.
• Previous transportation infrastructure design experience or deep knowledge as a planner to be able to understand and have credibility when talking with TxDOT Design Engineers.
• Proven leadership in transportation project delivery, including roles as Senior Seller/Doer, Project Manager, Design Manager, or Operations lead.
• High level existing contacts and strong relationships with the TxDOT, and a successful record of winning work there.
• Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview, and win new work.
• Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.
• Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market and develop the most responsive teams for our clients.
• Be a strong team leader, consensus builder, and team player skilled in technical writing, communicating, and presenting to clients.
• Have a demonstrated ability to be a leader in the transportation market.
• Have a demonstrated history in community and political engagement and be a known quantity in the transportation marketplace.

Ideally, You Will Also Have:

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management and operations levels).
• Ability to open doors for initiating relationships at TxDOT to serve as a business leader by leading an account team.
• Ability to set a vision and strategy, coach/mentor and motivate teams, and drive accountability to achieve the designated sales goal.
• Ability to lead through influence.
• High level of emotional intelligence.
• Skills as an innovative and solutions-oriented thinker.
• Client political savviness.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.