Client Account Manager

Client Account Manager/Executive

The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

Basic Qualifications

Associate's degree, or equivalent work experience

Typically two or more years of client management experience in payments industry

Preferred Skills/Experience

Strong contract negotiation, account management and project management skills

Strong problem-solving and negotiation skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Ability to identify and resolve exceptions and to interpret data

Proven customer service/relations skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Strong presentation, interpersonal, verbal and written communication skills

Location - The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $68,850.00 - $81,000.00