Bilingual Customer Service Representative

Bilingual Customer Service Representative

Benefits: Competitive Compensation Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan with substantial company match Life and Travel Insurance Tuition Assistance Paid Holidays and Vacation Wellness Reimbursement Program

What does a Bilingual Customer Service Representative do?

Bilingual Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The typical work schedule is determined by our management team and can vary considerably throughout the year. Work may include, but not be limited to:

• Communicating with and assisting our customers via the phone and in person in English and Spanish
• Collecting, confirming, analyzing, and summarizing information and data from various sources
• Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment
• Preparing and maintaining files and reports

What does it take to be a Bilingual Customer Service Representative?

Required:

• Must satisfactorily demonstrate fluency in English and Spanish through examination
• High school diploma or equivalency diploma
• Proficient computer skills; ability to type, use a computer, telephone and office equipment
• Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills
• Ability to work well with other people and interact with the public in a courteous and businesslike manner
• Professional appearance, telephone etiquette and demeanor
• Must possess and maintain a valid driver's license

Preferred:

• Prior customer service and/or call center experience

Applications will be accepted until January 05, 2026. All incumbents start at the same pay rate per the collective bargaining agreement. Pay Rate: $31.74- $37.24