Associate, Information Technology (help Desk)

Associate, Information Technology

The Associate, Information Technology is responsible for providing effective front line help desk services with application access and first level trouble shooting. Position will be working hybrid based in San Juan, PR.

Main Duties & Responsibilities:

• Re-sets application passwords.
• Assists the bank employees with desktop issues via Help Desk.
• Perform basic troubleshooting to identify possible issues.
• Basic equipment and installation of application.
• Identifies user's hardware & software needs, provides immediate assistance, or refers needs to the proper division.
• Identify areas in need of improvement and provide possible solutions.
• Work with the access request (OSR) assigned by management.
• Other duties may be assigned.

Minimum Requirements:

• Associate Degree in Information Systems or related field required. Other educational backgrounds may be considered.
• One (1) year of experience in Information Technology, help desk, customer service or similar required.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Knowledge of end-user access security administration preferred.
• Excellent written and verbal communication skills in Spanish & English required.
• Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.
• Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.
• Flexibility to work through existing IT Helpdesk shifts and availability to adapt to operational needs, required.

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress.

Oriental offers diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect.

Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance Posters

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso.

En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado.

Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales

Política de Privacidad de Reclutamiento