Associate Account Manager

Job Title

The Benefits Associate Account Manager provides administrative and clerical support to the Employee Benefits Channel in accordance with company practices, policies and procedures. This includes assisting account managers with client needs, assisting with compliance, and completing paperwork in a timely manner.

Job Responsibilities:

• Assist account team in providing quality customer service to existing accounts; this includes, but is not limited to: assistance in resolving billing and claim issues, gathering renewal information and general account assistance as needed
• Assisting account team with annual enrollment by helping create communication material
• Assist with special projects in the office as requested
• Monitor and maintain accurate client information in account management systems as assigned
• Act in capacity of client manager on assigned accounts

Cultural Expectations:

• Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
• Ownership - responsible to each other, our clients, and our goals.
• Teamwork - together we attain greater success.
• Sincerity - giving and receiving direct and caring communication

Qualifications:

• Proficient in Microsoft Office Programs
• 1-2 years administrative experience
• Exceptional customer service skills
• Strong attention to detail
• Life, Accident and Health Insurance License preferred

Department Account Management & Service

Required Experience:

Required Travel:

Required Education:

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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