Administrative Representative III (customer Service Rep III) - Range 11 / AMEA

Administrative Representative III (Customer Service Rep III) - Range 11 / AMEA

Salary: $22.89 - $29.12 Hourly

Location: Anchorage, AK

Job Type: Regular / Full Time

Job Number: 2025-00890

The Administrative Representative III will provide a wide range of Customer Service. The primary position duties are reviewing and processing Senior Citizen, Residential, Disabled Veteran and Military, Service / Widow and Widower Exemptions by using tools to analyze and investigate data from municipal databases as well as outside sources. This information will be used to determine eligibility of pertinent exemptions based off Municipal Code and Alaska Statue. Ability to interpret and apply Municipal Code regarding exemptions and ensuring that applicants meet the qualifications necessary to receive an exemption. Skills to offer recommendations to unqualified applicants for possible removal of exemption that align with departmental standards and policies. The Administrative Representative III will also ensure the owner of the record is up to date within the municipal database and will be offering support to the Board of Equalization and be a key source of support for the Administrative Representative II to ensure customers receive the quality care that they expect. Perform other related duties as assigned.

Minimum Qualifications / Substitutions / Preferences:

High school diploma, GED, or equivalent and three (3) years of customer service experience or equivalent.

Preferences:

Microsoft Office certification

Certified Notary

Paralegal Certification

Any certification from an appraisal organization e.g., Alaska Association of Assessing Officers

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference:

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

Medical/Dental/Vision/Audio

Life Insurance

Dependent Life Insurance

Short Term Disability

Long Term Disability

Flexible Spending Accounts - Health and Dependent Care

Health Savings Accounts

Retirement:

State of Alaska Public Employee Retirement System (PERS) Program

401(k) and 457 Savings Plans

Employer Paid Benefits:

Employee Assistance Program

Paid Leave Plan

13 Paid Holidays

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee%5Crelations/Pages/BenefitsSummaries.