Account Manager - Luis Munoz Marin International Airport (SJU)

Account Manager At Primeflight

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

Responsibilities

Manage a portfolio of airline and airport clients, serving as the primary point of contact for their service needs

Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction

Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals

Coordinate with internal departments to ensure the timely and effective delivery of services to clients

Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement

Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations

Resolve client inquiries, concerns, and issues promptly and professionally

Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts

Ensuring each position is covered and all requirements of the contract are met

Maintaining accurate timekeeping for payroll purposes

Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms

Ensuring all incoming staff members have on-the-job training

Communicating with airlines and other customers to provide exceptional customer service

Ensure staff is meeting safety standards

Counseling, coaching and participating in disciplinary actions

Demonstrate regular, predictable attendance at job location

Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts

May be assigned other duties as required

Qualifications

18 years of age or older

Eligible to work in the United States

Ability to work in office, onsite, Monday-Friday

2 Years of Customer Management or Sales Experience

Knowledge of the Aviation Industry

Must have a valid state-issued driver's license with an acceptable driving record

Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook

Ability to read, write, speak, and understand the English language, to include documents

Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Physical Activity/Working Conditions May Include:

Ability to lift up to 25 pounds

Position is generally sedentary, sitting for long periods of time

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Salary: 50,000/Yr