Account Manager - Coatings

Account Manager - Industrial Metal Coatings

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

Job Purpose: Account Manager - Industrial Metal Coatings

Experience in Steel/Metal/Roll former industry preferred. Assigned Territory: Ohio, Kentucky, W- Virginia. The purpose of this role is to ensure that adequate resources and capability (people and processes) reside within the business to deliver on the financial and non financial targets by managing business relationships with customers / accounts (current customers and new prospects) especially strategic customers.

Key Responsibilities

• Create and execute account/customer plans aligned with regional / global segment & marketing plan if applicable.
• Work closely with marketing to develop comprehensive sales strategies for existing and potential accounts.
• Identify and follow up on new business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution.
• Negotiate terms and conditions of customer contracts.
• Executes pricing actions as necessary.
• Work closely with customers to regularly update demand forecasts.
• Develop, execute and monitor key performance indicators (KPIs) for regional sales team.
• Conduct periodic business reviews.
• Interface with internal Akzo Nobel groups (Customer Service, Finance, R&D, Logistics, etc.) to ensure customers are in sync with our internal teams.
• Develop relevant commercial pipeline for respective accounts.
• Deliver the agreed financial and non financial targets in line with business budgets.
• Drive innovation through customers.
• Develop and maintain contact map within each account - at all reporting level and across all functions.
• Drive continuous improvement across the organization to generate value to customers - forecast, service, capability, efficiency and productivity.
• Collaborate with cross functional teams including relevant teams at the key accounts to prioritize new developments, make plans for trials, etc.
• Provide support and leadership to sales, customer services and technical teams by showing vision, putting in resources to ensure high service levels and operational efficiency.
• Steward new business development projects opposite account requirements.

Job Requirements

• Knowledge & Work Experience: Paints and coatings industry, any B2B industry environment. Experience in Steel/Metal/Roll former industry preferred.
• 5-8 years of work experience in commercial roles, sales and key account management, sales to strategic accounts
• Minimum Bachelor Degree in business management or related field.
• Problem solving, stakeholder management, project management, decision making, creating value propositions, drive, results orientation, commercial and business acumen.
• Understanding of cross functional processes and financial concepts related to sales and cost to serve.
• Computer and presentation skills required