Acts as the primary liaison between Americaneagle.com and the client
Documents all aspects of client’s account through the use of all available tools
Ensures the successful completion, quality and/or resolution of all client requests
Provides a high-level of service while always keeping the client’s and Americaneagle.com’s business goals in mind
Collaborates with other key players in an effort to develop an overall account strategy while strengthening the client relationship
Able to effectively work with the Client Services director, technical manager, developers, and all other relevant resources in an effort to accurately and efficiently complete all client requests
Manages all client requests in a timely manner through strategic planning and confirmation of request details, estimates, functional and technical specifications, timelines and written status reports throughout the development process