Account Manager - Remote Eligible

Account Manager

Your job at Phillips Medisize is seeking an Account Manager to support our team. The role will support the 4 Specialty Commercial facilities in North America with a focus on US based accounts. This individual is responsible for building and maintaining long-term relationships with key specialty commercial customers. The account manager will collaborate with internal teams to enhance the customer relationship management process. This role is remote eligible with preference to be located within the Midwest (Wisconsin), other locations may be considered for the right candidate.

Our team Phillips Medisize, a Molex Company is an end-to-end provider of innovation, development, and manufacturing solutions to the pharmaceutical, diagnostics, medical device and specialty commercial industries. This role is within the Specialty Commercial Business Unit (SCBU) and focuses on the consumer, automotive and defense markets.

What you will do:

• Function as the point of contact for commercial customers, lead the customer relationship, and build long-term partnerships through active customer engagement
• Develop and implement account plans with SCBU leaders to ensure alignment with business and customer goals
• Collaborate with cross-functional teams to enhance customer service and delivery, manage project scope, and propose additional services as needed
• Oversee commercial pricing strategies, ensure compliance with contracts and agreements, and engage in negotiations and renewals
• Conduct regular business account reviews with customers to assess performance, align on goals, and identify strategies, technologies, and opportunities for growth and improvement
• Partner with business development managers on new business opportunities by supporting proposal generation and managing agreements to meet both customer needs and organizational goals

Who you are (basic qualifications): Bachelor\'s degree and 3 + years of customer account management experience OR 5+ years of account management experience. Experience working cross functionally in an organization to support customer needs delivering value-driven and successful outcomes. Experience managing time, setting clear priorities, and consistently delivering strong results in a fast-paced environment.

What will put you ahead: Knowledge of product development, contract manufacturing and associated processes. Experience navigating customer relationships and proven ability to handle difficult conversations. Track record in development, implementation, and achievement of customer account plans. Experience managing commercial contract and pricing negotiations.

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Equal Opportunity Employer, including disability and protected veteran status.