Account Executive I

Account Executive I

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the care, welfare, safety, and security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work - You’ll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership.
• Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role: The Account Executive I is a catalyst for Crisis Prevention Institute’s (CPI’s) growth, spearheading sales initiatives that transform opportunities into lasting partnerships within the education and healthcare markets. This role forges deep, trusted relationships with customers - championing their success, driving retention, and unlocking new avenues for expansion. As both a customer advocate and a recognized expert in CPI’s offerings, the Account Executive operates with a high degree of autonomy and discretion, relentlessly pursuing results that elevate both customer value and CPI’s market leadership.

What You Get To Do Everyday:

• Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer.
• Serve as the principal representative of CPI for actual or potential customers.
• Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services.
• Develop and execute strategic account plans to increase customer lifetime value.
• Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention.
• Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition.
• Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting.
• Partner with...

Crisis Prevention Institute is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.