Account Executive

Account Executive

Location: Troy, MI

Employment Type: Full-Time

Industry: Healthcare / Senior Living / Long-Term Care

Job Summary:

We are seeking a dynamic and results-driven Account Executive to join our growing team. This role is ideal for a motivated individual with a passion for building long-term, strategic relationships and a talent for identifying and closing new business opportunities. As an Account Executive, you will manage a portfolio of clients, drive customer satisfaction, and contribute directly to revenue growth by actively developing and maintaining trusted partnerships within the senior living and healthcare sectors.

Primary Responsibilities:

Serve as the primary point of contact for assigned customer accounts

Build and sustain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profitability

Develop trusted advisor relationships with key stakeholders, including administrators and healthcare professionals

Ensure timely and effective delivery of solutions aligned with client goals

Communicate progress of monthly and quarterly initiatives to stakeholders

Identify growth opportunities within existing accounts

Forecast and track account metrics, including sales performance and client engagement

Prepare and present account status reports regularly

Collaborate with the sales team to identify and nurture new business opportunities

Resolve client challenges and manage escalations to ensure satisfaction

Compile data and documentation for Quality Assurance (QA) meetings

Represent the company in QA meetings at client facilities

Requirements:

Proven experience in a similar role (Account Executive, Account Manager, Sales Account Manager, etc.)

Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite

Proficient in CRM tools (e.g., Salesforce, Zoho, HubSpot, NetSuite) and Microsoft Office, particularly Excel

Skilled in delivering client-focused solutions and managing multiple accounts simultaneously

Exceptional negotiation, presentation, and relationship-building skills

Strong verbal and written communication abilities

Bachelor's degree in Business Administration, Sales, or a related field

Previous experience in long-term care (LTC) or skilled nursing facility (SNF) environments is a plus

Excellent time management, organizational, and interpersonal skills

Core Competencies:

Strong Communication and Customer Service

Customer Focus and Peer Relationships

Integrity and Trust

Technical and Functional Acumen

Prioritization and Time Management