Junior Account Manager

Junior Account Manager

Upstream is a global leader in mobile marketing automation and digital service innovation, enabling Mobile Network Operators (MNOs) and brands to grow revenue, improve customer engagement and succeed in the digital economy. With over two decades of experience and operations spanning 45+ markets across Africa, Latin America, Asia, Europe, and the Middle East, we are a trusted partner to more than 60 MNOs worldwide.

Headquartered in Athens, Greece, and with regional hubs in London, Dubai, Johannesburg, Lagos, São Paulo and Rio de Janeiro, Upstream combines global expertise with deep local insight. Our end-to-end approach encompasses strategy, creative development, technical deployment, campaign execution, and ongoing optimization, ensuring seamless, scalable, and performance-driven service delivery.

Main Responsibilities

• Supporting client relationships: Act as a key point of contact for day-to-day communication with clients, under the guidance of senior team members; assist in managing client expectations and contribute to maintaining strong client satisfaction
• Assisting with account performance and commercial activities: Support the execution of account plans and contribute to achieving account targets; assist in contract administration, performance tracking, and monthly reporting; help with reconciliations, invoicing, and payment follow-ups
• Coordinating operational tasks: Assist in coordinating local operational resources to ensure smooth delivery (e.g., prizes, logistics, regulatory requirements, supplier coordination, and recruitment channels); support the team in meeting client deliverables
• Collaborating with internal teams: Work closely with cross-functional teams (e.g., product, tech, marketing) to help ensure projects are delivered on time and according to plan
• Monitoring service performance: Support tracking of key performance indicators such as traffic, messaging performance, and customer feedback; escalate issues when needed and contribute to reporting
• Identifying growth opportunities: Assist in identifying upselling opportunities across services, products, and marketing inventory; support the team in preparing proposals and presentations
• Researching market and partners: Help identify potential local partners and product opportunities; conduct research on market trends and competitors
• Tracking competitive landscape: Monitor the local competition and report insights, potential risks, and opportunities to the wider team