Senior Customer Support (dxp)

Marken, UPS Healthcare Precision Logistics

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Main Duties and Responsibilities:

• Book and process booking requests within Marken's internal database, generate and verify shipping documentation where applicable.
• Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards.
• Monitor shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Work with customers, both internal and external, on a daily basis with the aim of developing an excellent working relationship.
• Work with patients to ensure that collection requirements are met and that they are kept always informed during the process to ensure visibility.
• Liaise with all relevant departments within Marken's global and domestic network to ensure all customer requirements are met.
• Coordinate with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Enter clinical trial sites into Marken's internal database as needed.
• Respond to incoming requests from external customers and internal offices/agents.
• Prepare, verify, and distribute country specific project documentation.
• File and archive documents as required.
• Attend customer meetings as required.
• Adhere to all procedures, work instructions and regulatory requirements in performing the job.

Experience and Educational Requirements:

• Minimum 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics, or aviation transport preferred.
• Intermediate level experience in Microsoft Suite (Excel, Word and Outlook).
• Fluent in English (ability to read, speak, write).
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage may be required.

Permanent

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