Senior Air Freight Customer Service (fashion)

UPS Job Opportunity

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This vacancy refers to three permanent full time positions.

The resource will be responsible for managing extremely time-critical air shipments, ensuring strict adherence to deadlines within the fashion industry, handling high-value and delicate goods, adapting to frequent last-minute changes and maintaining close interaction with luxury brands or fashion houses while delivering a high level of customer service.

The "senior" aspect means you're not just executing tasks; you're also handling complex cases, key clients, and sometimes mentoring juniors.

Responsibilities

• Coordinate end-to-end air shipments (export/import)
• Handle urgent fashion timelines
• Act as main contact for clients
• Manage documentation (AWB, customs clearance, invoices)
• Solve disruptions (delays, customs issues, damages)
• Work closely with airlines, warehouses, custom, customers.
• Monitor KPIs and service performance
• Support or supervise junior team members

Skills

• Strong knowledge of air freight operations
• Experience in fashion/logistics industry (preferred)
• Familiarity with customs procedures and Incoterms
• Excellent communication & client management
• Ability to work under tight deadlines and pressure
• Problem-solving mindset
• Languages (English + Italian)

Working hours: 09:00-18:00

Location: Peschiera Borromeo (MI)

Employee Type: Permanent

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