GBS Customer Service Rep
UPS
Job Title
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.