Customer Success Specialist - 9

Job Title

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This role supports the US Sales organization through a proactive, and cross-functional approach to customer onboarding and retention. As part of the Success Enablement Team, the Specialist plays a critical role in driving faster customer acquisition, enhancing onboarding experiences, and supporting long-term retention efforts.

Key Responsibilities

• Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
• Works on technology solution setups (e.g., CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
• Completes tasks within given SLAs accurately and efficiently
• Documents activities in various UPS systems
• Communicates task progress to appropriate parties for status visibility

Qualifications

• Proven experience working in environments with a strong emphasis on efficiency, organization, and task management (UPS experience preferred)
• Fluent in English with excellent verbal and written communication skills
• Knowledge of shipping and logistics solutions and a solution-oriented mindset
• Highly organized, detail-oriented, and able to manage multiple tasks in a project-driven environment
• Quick learner with strong follow-through and problem-solving skills
• Strong collaboration skills and ability to work effectively with internal partners across functions
• Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions

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