Customer Service - UPS Healthcare

Job Opportunity at UPS Healthcare Italia

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This role is in the UPS Healthcare Italia division that operates in the pharmaceutical logistics and distribution market.

Work location: Somaglia

Future you promises strong technical performance

Would you like to work in a team that provides assistance to the main clients of UPS Healthcare Italia?

The Operations team is responsible for all core areas of the UPS Healthcare business, managing warehouse processes, inventory, and customer service & data management activities.

If you have the right skills and the willingness to take on this role, UPS offers important career opportunities and continuous training to improve your skills at a higher level within the organization.

What activities will you perform?

1. You will be the first point of contact with our clients for every problem and/or management requirement
2. You will support the insertion of manual orders and verify the transmission of received orders via interface
3. You will plan and organize the shipments of tassative and dedicated shipments.
4. You will interface with the warehouse to monitor the status of setups and to provide any particular preparation instructions.
5. You will interface with the transport team to verify the successful completion of shipments in compliance with agreed delivery times
6. You will monitor the service level, both of the warehouse and the transport, in accordance with contractual SLAs with customers.
7. You will manage customer requests by processing copies of invoices and return orders
8. You will manage and verify the complaints received from customers, giving appropriate feedback.

What will you get?

1. A dynamic work environment and a company in great growth
2. Excellent onboarding and continuous training
3. Many opportunities to progress and grow thanks to our "promotion from within" policy.

What will you need?

1. We are flexible, but ideally you have a second-level diploma;
2. Preferable experience of at least 2 years in structured pharma or pharma logistics companies;
3. You have experience with warehouse processes (inbound-picking-outbound);
4. Preferable knowledge of DGR matter and related processes for dangerous materials;
5. You possess a good level of Excel;
6. You have acquired a good familiarity with data analysis and database management;
7. You have a good knowledge of the English language, oral and written, to interface with European managers and stakeholders when necessary.

Type of contract: fixed term 1 year

Our recruiting policy

UPS is committed to following a policy of fair treatment of people and recruitment, selection, training, promotion, and remuneration based on merit, experience, and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee type: Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.