Customer Service Teamlead

Customer Service Teamlead

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

What you'll do:

• You are responsible for managing a team of 8-10 Customer Service Representatives and Admins;
• You keep track of the daily planning, holidays, absenteeism and other topics;
• You influence processes, recommend best practices and ensure global consistency;
• You collaborate and plan future process consolidation;
• Make sure processes are followed according to the high standards set by UPS;
• Coordination of customer Specific Projects related to Billing;
• The solving of reoccurring issues on a structural level is also part of your responsibility;
• Next to that you prepare and manage customer service calls and meetings;
• You keep track of KPI's of various customers, analyze trends and prepare reports for the Management team;
• You maintain a good collaboration with your colleagues from the Warehouse and the Transportation department and engage in interdepartmental meetings.

What you'll get:

• A competitive salary starting from 3641 based upon work experience;
• Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, discount on your gym membership and more!;
• An international work environment with opportunities to progress and grow thanks to our 'promotion from within policy';
• Ongoing learning and development opportunities.

What you'll need:

Experience:

• Work experience in a Customer Service environment is an advantage;
• Experience as a Team Lead or another job in which you led a team is required.

Skills:

• Good communication skills (English in speech and in writing, Dutch is a pre);
• Excellent working knowledge of Microsoft Excel, Access and PowerPoint. Any experience with PowerBI and a WMS or TMS systems is a plus;
• Expertise on Billing;
• Expertise on project analysis;
• Customer-oriented;
• Capable to work with strict deadlines;
• Problem solving skills;
• Analytical skills;
• Able to prioritize and make decisions;
• Team player.

Employee Type: Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.