Customer Service Representative

Job Title

This position provides customer service to internal and external customers and will be responsible for responding and resolving customer inquiries. This role performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small-scale projects. This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. The role may deal with confidential material on a regular basis.

Job Type: Full-Time / Permanent / On-site

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day

Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7

Hourly Wage: $19.42 per hour

Key Responsibilities and Duties

• Answer incoming calls from customers.
• Assist customer with request for information, complaints and resolving issues via phone, email or other media.
• Follow communication procedure, work instructions, guidelines and policies.
• Prepares complex reports/presentations.
• Performs analysis using various software packages and databases.

Requirements

• 2 years of previous warehouse office experience – Required
• Intermediate computer skills: Word, Excel, SAP and Outlook (Microsoft Office)
• Excellent verbal and written communication skills: French 90% / English 90%
• Required level of English and French: Proficient
• Typing speed of 40+ words per minute with 90% accuracy
• Fast learn and adapt skills to different systems
• Ability to work with minimal supervision
• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
• Ability to work in a fast-paced environment

Compensation and Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after 3 months of service.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS 'Employee Discounts' upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

Expenses/Working Conditions

• Adhere to the company's Appearance Guidelines.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.