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Customer Service Associate

Coordinate and optimize shipment tracking to ensure on-time delivery across Marken network
City of Edinburgh, Scotland, United Kingdom
Entry Level
14 hours agoBe an early applicant
UPS

UPS

Provides global package delivery, logistics, and supply chain management services for businesses and consumers.

Customer Service Associate - Track And Trace

Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Wednesday to Sunday - 8am to 4pm

Job Purpose

To provide an enhanced level of customer services and operational support. Customer Services Track And Trace Associates will deal with shipment-specific and other logistical issues.

Main Duties And Responsibilities

  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
  • Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
  • Provide logistical and operational support to facilitate efficient shipment journey.
  • Intervene on at risk or delayed shipments effectively and in line with Standard Operating Procedures.
  • Liaise with all relevant departments within the Global And Domestic Marken network to ensure that all customer requirements are met.
  • Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
  • Continuous improvement of operational and logistical execution.
  • Develop and employ deep understanding of import/export guidance on a regional basis.
  • Preparing, verifying and distributing country specific project documentation.
  • Preparing and distributing reports to customers, internal and external.
  • Attending customer meetings and teleconferences when required.
  • Administrative tasks to ensure data integrity and accuracy.

Requirements

  • Skilled in the use of Microsoft Suite (Excel, Word and Outlook), Teams
  • Thorough understanding of aviation/airline networks
  • Excellent communication skills and ability to influence others
  • Excellent problem solving and prioritization skills essential
  • Flexibility in working hours required, to sit the needs of the business which may be of an urgent medical nature. Weekend working as required

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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Customer Service Associate
City of Edinburgh, Scotland, United Kingdom
Customer Success
About UPS
Provides global package delivery, logistics, and supply chain management services for businesses and consumers.