Customer Service Associate

Customer Service Associate - Track And Trace

Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Wednesday to Sunday - 8am to 4pm

Job Purpose

To provide an enhanced level of customer services and operational support. Customer Services Track And Trace Associates will deal with shipment-specific and other logistical issues.

Main Duties And Responsibilities

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at risk or delayed shipments effectively and in line with Standard Operating Procedures.
• Liaise with all relevant departments within the Global And Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Continuous improvement of operational and logistical execution.
• Develop and employ deep understanding of import/export guidance on a regional basis.
• Preparing, verifying and distributing country specific project documentation.
• Preparing and distributing reports to customers, internal and external.
• Attending customer meetings and teleconferences when required.
• Administrative tasks to ensure data integrity and accuracy.

Requirements

• Skilled in the use of Microsoft Suite (Excel, Word and Outlook), Teams
• Thorough understanding of aviation/airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required, to sit the needs of the business which may be of an urgent medical nature. Weekend working as required

Employee Type: Permanent

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