Brokerage Customer Experience Manager (remote) - Remote Eligible

Brokerage Market Manager

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Brokerage Market Manager is a subject matter expert for customs brokerage and customer experience. This position leads a team of dynamic GFF Brokerage Customer Experience (CX) resources that manage the relationship of roughly 750 brokerage accounts. He/She will ensure the team is organized, supported, trained, and guided through the CX approach to customer management, issue resolution, and customer retention. This position may also be called on to directly manage a small book of customers and support organizational growth initiatives. This position requires traveling depending on business needs.

Qualifications

• Customer Management Experience (Issue resolution, meeting coordination, facilitation, KPI discussions) - Required
• Proficient in Microsoft Office software (Word, PowerPoint, Excel, and Access)
• Digital Mindset (Co-Pilot, CRM, DOMO, AI)
• Experience using Customer Retention Management or Project Management technology platforms.
• Strong knowledge local customs regulations
• Strong analytical, verbal, and written communication
• Strong collaborator/Innovator
• International Trade, Logistics or Freight Forwarding experience
• GFF Customs Brokerage experience
• Customs Broker License – Required
• Bachelor's degree – Required

• Customs Broker License – Preferred
• Bachelor's degree – Preferred
• Job Grade: 30C – Manager
• This is a remote position.
• Shift: Day Shift
• Last day to apply is Wednesday, April/29/2026 at 11:59 pm

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $78,000/year to $144,480/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.