DI Implementation Manager

Implementation Manager

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary: This position is accountable to fully own the implementation of Unum’s largest and most complex IDI business. The Implementation Manager will partner with the IDI Client Relationship Manager, IDI Sales Rep, other internal partners as needed and Brokers to successfully implement IDI enrollments that ultimately ensure the best customer experience.

Principal Duties and Responsibilities:

• Utilizes expert project management skills to implement and project manage highly complex IDI cases.
• Develop nonstandard, customized implementation plans consistent with customer specifications stated in the RFP, as well as modify throughout the project.
• Implements clients that are assigned client level (Tier 1).
• Applies expert in depth knowledge of UNUM’s IDI contracts, business workflow, technology, benefits process, legal implications, custom reporting, and customer specific solutions.
• Co-leads stewardship meetings in partnership with IDI Client Relationship Manager and IDI Sales Rep relative to implementation projects.
• Effectively develop relationships and negotiate strategically with customer senior level management and tactically with customer’s benefit personnel.
• Serve is IDI’s liaison for enrollment technology integration projects in preparation for upcoming enrollments.
• Leadership role in developing and facilitating training and mentoring programs for unit, peers, cross-functional teams.
• Develop and continuously improve Unum offering as it relates to market trends and emerging customer needs.
• In depth knowledge and understanding of external trends and marketplace issues relating to large employer marketplace.
• Increase closing ratios of New and NLOC NCG business through pre-sale activities:
• Key role in finalist presentations.
• Consultation services to Acquisition Analysts in responding to IDI Requests for Proposal (RFP).

Job Specifications:

• 4 year college degree or equivalent experience required
• Strong knowledge of the insurance business, product offerings, external drivers and corresponding workflow processes
• Proven ability of managing most complex business with a track record of creating and driving customer solutions
• Demonstrated strong performance in IDI Implementation Manager role
• Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both a strategic and tactical levels to achieve results with multiple and diverse priorities
• Proven leadership and consultation skills
• Proven ability to achieve results through innovation and initiative.
• Creative problem solving and critical thinking skills.
• Proven ability to take smart risks.
• Strong organizational, planning, time management and delegation skills – able to manage multiple priorities
• Excellent communication persuasion skills.
• In depth knowledge of Unum’s IDI business workflow and technology
• Demonstrated success in a fast-paced, complex environment
• Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
• Strong technical aptitude.
• Demonstrated effectiveness in continuous improvement
• Travel may be required

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.