Team Leader, Credit Services

Credit Services Team Leader

The Credit Services Team Leader is responsible for the efficient leadership and delivery of credit risk and compliance services across a broad range of financial activities. This role plays a key part in driving team performance through hands-on management and coaching, while also engaging with a devolved billing environment to improve collection outcomes. You'll join a collaborative, service-focused team that values accuracy, accountability, and strong stakeholder relationships.

Key responsibilities will include:

• Leading, coaching and developing team members to achieve high performance.
• Managing debtor accounts and collections progress, ensuring compliance with policies and minimizing bad debt.
• Preparing analysis and reports on outstanding debts and high-risk exposures for senior management.
• Building strong relationships with stakeholders, providing credit risk and compliance advice, and supporting continuous process improvements.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

As the Credit Services Team Leader, you will bring strong leadership, technical expertise, and a commitment to continuous improvement to deliver outstanding outcomes for clients and stakeholders. You have a proven background in credit risk and compliance management, with the ability to lead teams, drive results, and build effective relationships across a complex organization.

Key attributes include:

• Relevant degree in Finance, Commerce, or Business, or equivalent experience and training.
• Active membership of the Australian Institute of Credit Management (AICM) and commitment to ongoing professional development.
• Demonstrated experience leading credit services teams and achieving credit risk, collections, and compliance KPIs.
• Strong knowledge of financial processes in credit management within complex organizations.
• Proficiency with financial systems, administrative platforms, and Microsoft Office Suite.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• Strong organizational and analytical skills, with the ability to meet deadlines and manage competing priorities.
• Proven commitment to high standards of customer service and continuous process improvement.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Applications close Sunday 26 October 2025 at 11.00pm AEST (R-56712).