Student Worker - Office Of Information Technology Support Center

University of Nevada, Reno

The University of Nevada, Reno is recruiting for a student worker for the Office of Information Technology Support Center as a technician for the Help Desk and Support Center in the Knowledge Center.

Student technicians are tasked with assisting students, staff, and faculty members over the phone and providing frontline technical support at the Computing Help Desk. Candidates will possess strong customer service skills and an ability to show critical problem-solving skills. In addition, an eagerness to learn and show flexibility is encouraged.

Responsibilities

• Assisting users with technological troubleshooting over the phone, chat, or in person
• Logging interactions through our ticketing system
• Researching solutions using available resources, such as the OIT Knowledge Base
• Directing and transferring calls coming from internal and external guests as Campus Operator

Required Qualifications

• Candidate must be enrolled at the University of Nevada, Reno
• Candidate must be able to demonstrate the ability to assist customers with common and uncommon technology-related issues

Preferred Qualifications

• Candidate has customer service experience (Information Technology experience not required)
• Candidate has familiarity with software including Microsoft Office, Microsoft Windows, and Apple OSX/IOS

Schedule

Expected hours to work per week: 15

Compensation Grade

Student Employee Level 1

$12.75/hr

Full-Time Equivalent

37.5%

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at jobs@unr.edu.

Attach the following attachment(s) to your application

Resume – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Two References – (optional) Please include name, contact information, and relationship.

Summer 2025 Availability/Schedule – (optional)

Fall 2025 Schedule - (required)

This posting is open until filled

Qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.

A background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.

References will be contacted at the appropriate phase of the recruitment process. Applicants hired on a federal contract may be subject to E-Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).