IT Support Specialist, UNLV University Libraries [r0148749]

IT Support Specialist, UNLV University Libraries

The University of Nevada, Las Vegas invites applications for IT Support Specialist, UNLV University Libraries.

Role of the Position

Reporting to the Head, Library Systems at the UNLV University Libraries, the IT Support Specialist collaborates with all members of the Library Systems department and provides excellent customer service directly to library staff working at the main library, four branch libraries, and remotely. As a whole, the Library Systems department works together to support over 1,000 desktop computers and dozens of network printers, software applications, network devices, and enterprise applications, servers, and storage systems. This position will have the opportunity to learn, collaborate, and network with a robust team of technology professionals.

Key Responsibilities:

• Utilizes an assigned Purchasing Card (PCard) to processes approved technology purchases in support of the UNLV Libraries; this includes maintaining accurate and organized documentation of vendor quotes, software accessibility information, hardware repair statuses, maintenance renewal records, and ensuring accurate reconciliation of PCard transactions.
• Conducts inventory and auditing of technology assets used by faculty, staff, and patrons. This position uses approved software tools such as Google Sheets and Microsoft Access to maintain and optimize an internal database of all library technology assets.
• Maintains robust documentation associated with their responsibilities.
• Provides technology support to the Libraries through research and auditing of a ticketing system, and helps to enhance and optimize various workflows of the Library Systems department.
• Troubleshoots and resolves technology problems as they arise and provides technology training to library staff.
• Interacts regularly with other campus colleagues, tech-related vendors, and other technology professionals.
• As part of a team effort, this position executes setup, configuration, security, maintenance, and support of endpoint hardware and software in the UNLV Libraries, including desktop and portable computing devices powered by Microsoft Windows, macOS, and iPadOS as well as other network-connected devices.

This position may be eligible for a flexible work arrangement in accordance with the UNLV Flexible Work Policy and is evaluated on a case by case basis.

Profile of the UNLV University Libraries

As a strong partner in research and student learning, UNLV Libraries fosters critical thinking and lifelong learning at one of the nation’s fastest growing universities. University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80,000 electronic journals, 1.2 million volumes, and 1.4 million e-books. We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians, professionals, and staff members.

The Library Technologies Division is comprised of 17 staff across two departments: Library Systems and Web and Application Development Services; as well as several additional technology staff. The division is responsible for the planning, procurement, and lifecycle management and support of a large array of technologies and services supporting library staff and the UNLV student and research communities, including the design, development, and support of local websites and custom applications.

Commitment to Diversity of the UNLV University Libraries

The successful candidate will demonstrate support for diversity, equity, and inclusiveness as well as leading a respectful, positive work environment. The University Libraries values begin with our belief that everyone deserves a welcoming, inclusive, and equitable environment where they are treated with respect and dignity. The Libraries extends its commitment to diversity and equity in employment and especially welcomes applications from women, persons of color, persons with disabilities, persons of minority sexual orientation or gender identity, and others who contribute to diversification.

Minimum Qualifications

This position requires a Bachelor’s Degree required in information systems, computer science, or a related field from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3 years of experience as an IT support specialist or comparable recent professional experience. Credentials must be obtained prior to the start date.

• Competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity, including but not limited to gender, ethnicity, nationality, sexual orientation, ability, income, level of educational attainment, and religion.
• Experience working with modern endpoint operating systems including Microsoft Windows, macOS, and iPadOS
• Technical familiarity with installing, troubleshooting, securing, and optimizing client endpoint devices and peripherals in an enterprise, multi-user environment.
• Technical expertise with computer hardware repairs including motherboard replacements, memory upgrades, hard drive and SSD replacements, laptop screen replacements, and general computer hardware and peripheral troubleshooting.
• Technical expertise with software license management and metering associated with concurrent-use, perpetual-use, and other software licensing arrangements.
• Demonstrates strong attention to detail and the ability to organize, track, audit, and document procurement requests, customer troubleshooting efforts, and other documentation associated with technology lifecycle management.
• Excellent communication skills related to supporting the technology needs of staff members in a multi-user, multi-location environment. Demonstrated ability and willingness to guide technical colleagues in expanding their own skill sets. Models effective and inclusive collaboration skills and is team oriented.

Preferred Qualifications

• Experience supporting technology in an educational environment
• Experience maintaining and reconciling a Purchasing Card (PCard)
• Certifications in Google Workspace Apps (Sheets, Docs, etc.), Microsoft Endpoint Management, or computer hardware repair certifications with vendors such as Dell

Commitment to Diversity and Campus Values

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Salary

This is a full-time, 12-month, Administrative Faculty position at a Grade B. Minimum salary is $60,000. Salary is competitive with those at similarly situated institutions and dependent upon the labor market. For more information on salary ranges please visit UNLV Salary Range. In addition, University Libraries is committed to and helps fund professional development opportunities: each position receives annual allotment for professional development activities.

Benefits of Working at UNLV

• Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

Perks & Programs

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — contact vetjobseekers@unlv.edu or visit our Veterans Webpage.

How to Apply

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Materials should be addressed to IT Support Specialist Search Committee Chair.

Although this position will remain open until filled, review of candidates' materials will begin on Monday, September 8, 2025. Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted. Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review instructions on How to Apply. For further assistance contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.

Special Instructions for Internal NSHE Candidates

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