Sr. Project Coordinator (my Wellness)

Sr. Project Coordinator - Project Manager

The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full Time Sr. Project Coordinator to work at the UHealth medical campus in Miami, FL.

CORE JOB SUMMARY

The Sr. Project Coordinator coordinates project activities to ensure projects are on schedule. This role provides administrative and logistical support including meeting arrangement, progress tracking, and documentation. In addition, this job also prepares comprehensive action plans that detail available resources, timeframes and budgets for projects.

CORE JOB FUNCTIONS

1. Assists with the assignment of tasks to internal teams to include schedule management.

2. Assists with budget preparation and tracks all project related expenditures.

3. Monitors project progress and addresses any issues that arise. Assists with the identification of completion shortfalls.

4. Acts as the point of contact and communicates the project status to relevant stakeholders. Communicates timeline changes and new information to project team.

5. Creates and maintains comprehensive project documentation, plans and reports. Ensures all needed documentation is current and properly filed and stored.

6. Ensures adherence to standards and requirements by reviewing project objectives against deliverables.

7. Organizes, attends and participates in project meetings.

8. Prepares necessary presentation materials for project meetings.

9. Records minutes and takes detailed notes during meetings.

10. Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling of projects.

11. Adheres to University and unit-level policy and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High School diploma or equivalent required

Experience: Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Functions

We are seeking a mission-driven Sr. Project Coordinator - Project Manager to support a multidisciplinary research team focused on lifestyle medicine, behavioral interventions, and cancer survivorship. This individual will manage the development and implementation of digital tools and web applications that support clinical trials, participant engagement, and data capture. This role offers the right candidate an opportunity to contribute to innovative health research that improves outcomes for cancer survivors, develop strong project management skills in a dynamic and supportive team, and opportunity for professional development. This position offers flexible and hybrid work options.

In this role, you will collaborate closely with software developers as well as researchers, clinicians, and study participants. You will help ensure that applications are user-friendly, secure, and aligned with research protocols and ethical standards. You will drive sprint planning, facilitate clear documentation, and help unblock the team while maintaining visibility into development pipelines and risks. This position requires not only excellent project coordination and Agile management skills but also a strong orientation toward customer service—ensuring that platform users (patients, clinicians, or researchers) receive timely, effective support and that their feedback informs continuous improvement.

Project Management & Agile Coordination

• Lead Agile project workflows, including sprint planning, standups, retrospectives, and issue prioritization using Jira.
• Maintain up-to-date and well-organized documentation in Confluence, including project plans, technical documentation, and user feedback logs.
• Serve as the liaison between software development teams and research stakeholders to translate project requirements into clear, actionable development tasks.
• Ensure alignment with IRB-approved protocols and HIPAA/PHI handling requirements as needed.

Platform User Support & Customer Service

• Act as a point of contact for platform users (e.g., research participants, clinicians, or research staff) to troubleshoot issues and provide a positive digital experience.
• Collect and document user feedback and help guide user experience enhancements.
• Collaborate with developers to triage and resolve bugs, errors, or support tickets.
• Help develop and maintain user support materials such as FAQs, onboarding guides, or walkthroughs.

Cross-Functional Collaboration

• Coordinate between researchers, developers, data analysts, UX/UI designers, and study staff to support delivery of digital research platforms.
• Facilitate regular check-ins, demos, and cross-team communication.
• Ensure digital tools align with the research team's goals for behavioral tracking, data collection, and participant engagement.

Experience and Skills

• Familiarity with software development cycles and concepts like REST, webhooks, CI/CD pipelines, and cloud deployment required. Additional familiarity with Azure DevOps, GitHub, and/or Vonage communication API is preferred.
• Experience using Jira, Confluence, and other project tracking tools.
• Familiarity with Agile/Scrum methodologies and collaborative software development lifecycles.
• Excellent communication and interpersonal skills with both technical and non-technical stakeholders.
• Demonstrated ability to manage timelines and balance competing priorities.
• A proactive, empathetic, and service-oriented approach to user support.
• Strong organizational skills with attention to detail and a commitment to quality and compliance.

Certification and Licensing: Certification in Agile (CSM, PMI-ACP) or Project Management (PMP) preferred

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.