Customer Service Representative

Customer Service Representative

The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.

Responsibilities:

• Enter orders directly from customers, from both written and telephone requests.
• Set up new customer accounts on the computer.
• Investigate customer service complaints, written and telephone).
• Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
• Perform other tasks as required.

Competencies:

• Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
• Communicate effectively in English, both orally and in writing required.
• Identify priorities; recognize and resolve or refer problems required.
• Work effectively with supervision and as a part of a team required.
• Use or learn a range of position-related software applications; strong typing skills and experience on a 10-key adding machine required.
• Excellent verbal communication skills and the ability to follow detailed instructions required.
• Investigating customer service complaints and following detailed procedures to correct the problems required.
• Interface with various departments as required to effectively complete assigned tasks required.

Education:

• High school diploma or GED required.

Experience:

• Customer service experience preferred.

Technical Knowledge or Skills:

• Typing skills of at least 25 words per minute and experience on a 10-key adding machine are required.

Required Documents:

• Resume/CV
• References Contact Information (3)