Ris/pacs Applications - Technical Support Specialist

RIS/PACS Applications - Technical Support Specialist

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union Number of vacancies: 1 Site: All Sites Department: UHN Digital Reports to: Director, Diagnostic Applications and End User Support Hours: 37.5 hours per week Shifts: Days Status: Permanent Full Time Closing Date: August 29, 2025 Duties

• Provides technical support of IT application(s) and department users
• Maintains strong knowledge of supported applications for the Joint Department of Medical Imaging
• Troubleshooting and management of DICOM and HL7 interfaces
• Provides day to day support of applications including working with customers, HIS analysts, and other vendors in troubleshooting and identifying options to resolve issues
• Performs application testing of new releases, upgrades, fixes and other product changes
• Participation in roadmap planning for application upgrades in conjunction with business users and vendors
• Workstation management including hardware/software level troubleshooting, and workstation setup/deployment
• Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings
• Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items, new application implementation or integration
• Provides advice, guidance and training to end-users in the operation of supported application(s)
• Identifies training requirements/opportunities to improve application support
• Documents system problems and resolutions for future reference
• Participates in an on-call roster for 24/7 support coverage

Qualifications

• At minimum, a bachelor's degree in computer science, math, health informatics, or recognized equivalent
• Minimum two (2) years related system admin experience troubleshooting technical issues, HL7 interfacing, DICOM communication problems, and general Windows technical support required. Related systems include: HIS/RIS/PACS
• DICOM and HL7 experience, highly preferred
• Technical experience troubleshooting and managing DICOM and HL7 feeds, highly preferred
• Epic experience, preferred
• Previous work experience diagnosing and repairing end-user workstation hardware, routine Windows issues, and intermediate level networking issues, preferred
• Excellent verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to teach large groups of staff

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.