IT Support Technician - Full Time

Information Services Support Technician

Pembroke Hospital is a 120-bed acute care, inpatient behavioral health facility located south of Boston, in Pembroke, MA. Situated on 26 acres, we offer inpatient and partial hospitalization treatment to teens, adults and older adults, and our services are designed to assess, stabilize, and treat patients by addressing their primary symptoms and problems. At Pembroke Hospital, all positions begin and end with caring for the patient. By listening deeply and understanding the story of our patients, we will make a difference in the lives we touch.

We are seeking an Information Services Support Technician to manage installation and troubleshooting of all hardware and software systems. This position works closely with our corporate IT team to resolve issues and with clinical and non-clinical facility staff to support day to day operations.

Responsibilities

Manage the installation and maintenance of all hardware and software systems within the hospital. Installs upgrades as needed. Ensures system network is secure. Maintain and update user email accounts. Responds to all users with hardware or software issues in a timely and efficient manner. Assess network efficiency, evaluate current and future needs and develop solutions for improvement. Maintain current network diagram. Configures PC’s for network access and facilitate use of the network. Maintains current hardware and software inventories, including software license information, physical location of equipment and equipment serial numbers. Maintains a tracking system which reflects all equipment and software purchases and well as retirement of PC equipment. Is flexible with work schedule to respond to critical network issues, including on-call coverage if necessary. Acts as the primary IS liaison with outside vendors and/or consultants as needed. Ensures users are storing data properly to provide successful backup.

Benefits

Challenging and rewarding work environment Competitive compensation & generous paid time off Excellent medical, dental, vision and prescription drug plans 401(K) with company match and discounted stock plan SoFi student loan refinancing program Career development opportunities within UHS and its 300+ subsidiaries! Further your education at a low cost through our tuition discount partnership with Chamberlin University Student loan repayment - $200 per month Tuition reimbursement - $5,000 per year

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

Minimum high school diploma or equivalent required. Associates degree is preferred 2 years recent experience working with computer systems and networks required, preferably in a hospital or large medical practice setting. Certification in computer programming, network administration, or systems management preferred. EEO statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.