Project/account Manager - Corporate Communications (hybrid)

Corporate Communications Team Member

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we're sharing our story with the world in a way that's clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.

Job Overview and Responsibilities

This role will be responsible for overseeing the life cycles of multiple internal and external facing creative projects while helping to build and maintain client relationships. This role will create and maintain project scopes, timelines, budgets, resources and mitigate risks, while managing and prioritizing multiple enterprise level projects simultaneously. This role will collaborate with the Creative & Brand Marketing team to deliver high quality and efficient implementations to clients. This position is Chicago-based hybrid, requiring at least two days per week in office.

Project Manage Brand Marketing Efforts:

• Manage complex projects, timelines, budgets, and resources needed to complete requests
• Gather and understand client requirements, project goals and desired strategic outcomes
• Review and oversee monthly client billing reports
• Provide forecasting information to the Finance Analyst for new and ongoing projects
• Proactively identify and mitigate risks, which includes projects and resource management for the branding team
• Trouble-shoot and resolve issues
• Manage and prioritize multiple projects simultaneously, coordinating efforts of all contributors (ie: print vendors, fulfillment, photographers) required to complete projects
• Build and maintain client relationships
• Understand clients' lines of business and communicate information accurately and effectively between the clients and print team

Collaborate with Resources Within Brand Marketing as Well as Subject Matter Experts from Other (United and Vendor) Creative and Production Teams:

• Coordinate and uphold relationships with strategic partners, external vendors and numerous internal stakeholders
• Discover, analyze and recommend new approaches and techniques to print medium
• Collaborate with design resources to ensure that results are consistent with the brand standards, design best-practices, technical specifications and established project requirements
• Establish alignment and execute against legal, brand and editorial team's standards and processes
• Work with cross-functional teams in a creative environment and foster open communication
• Interact with all levels of client management, including the Executive level
• Coordinate with strategic partners, and numerous internal stakeholders
• Coordinate design and products with digital team when appropriate
• Supervise contract project management resources as required
• Train resources on process and procedures

Reporting and Post-Project Analysis:

• Hold project debrief sessions internally and with select clients
• Look for areas for continuous improvement and lead implementation
• Reporting and post-project analysis

Qualifications:

What's Needed to Succeed (Minimum Qualifications):

• Bachelor's degree
• 3+ years of professional experience as a project manager, producer or account executive
• Excellent written and oral communication skills
• Ability to learn new software
• Technical knowledge related to digital tools and processes
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat Pro, CMS platforms and online collaborative tools
• MS Project or similar project management software
• Knowledge of the pre-press and printing processes and methods
• Project management knowledge (manage resources, budgets, timelines, scopes, information/content flow)
• Ability to develop materials that are attuned to the overall strategy/purpose of the communication
• Relies heavily on experience and judgment to plan and accomplish goals
• Analytical thought process with high integrity
• Execution and process oriented, forward thinking, diligent and creative
• Capacity to deliver against quality, timing, and cost targets
• Trustworthy with material confidential information
• Able to work effectively and efficiently in cross-functional teams
• Strong project management skills: Ability to manage multiple projects
• Excellent interpersonal and verbal skills; promotes open communication within the department
• Highly effective in a fast-paced environment; works well under pressure
• Account executive knowledge (build and maintain client relationships)
• Multitask and prioritize
• Mitigate project risks
• Continuous improvement (processes, collaboration)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What Will Help You Propel from the Pack (Preferred Qualifications):

• Previous work experience at an agency or large corporation a plus, but not required. 5 years of professional experience preferred.
• Adobe Workfront a plus

The base pay range for this role is $79,800.00 to $103,966.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.