Maintenance Controller - Technical Operations

Technical Operations

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Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities Provides real time support and authority for fleet (airframe/component/system) related issues on the fleet. The position provides deferral authority for MEL items and works extensively with a network of stakeholders to ensure compliance, reliability, and schedule integrity. The position supports a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support. Compliance and Oversight

Provides authorization for deferral items

Ensures total adherence to quality standards and compliance by engaging with stakeholders

Reviews deferrals for correct application and limit control

Provides real time advice and support for current operations

Provides flight crews, line maintenance technicians, and dispatch stakeholders with decisions and technical advice on a collaborative basis

Engages with service engineering, line maintenance, planning, and other support groups to reach a decision on technical completion

Out of Service Support

Provides real time troubleshooting and guidance to stations with OTS engine and or related issues

Uses control authority to set direction for OTS issues

Acts as a conduit for bringing key entities together to determine direction and scope for OTS and complex work issues

Collaboration with Network Operation Center/Field Disciplines

Participates in cross functional interaction with NOC disciplines (OPB/DD/FO/SW/LP/SK)

Participates in a 'working together' and collaborative environment consistent with Corporate standards with all employee groups