Customer Service Representative - Full Time
United Airlines
Customer Service Representative
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Come join us to create what's next. Let's define tomorrow, together.
Description
As the face of our customer, here's what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
Job Overview And Responsibilities:
Join United as we develop the world's leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the ticket counter, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.
People with the desire to take that extra step to improve someone's travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, United lounges, and others.
- Communicate with customers
- Generate customers reservations and boarding passes
- Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
- Read customers identification documents, baggage tags, cargo labels, and flight status information
- Operate a computer to enter and retrieve data
- Lift baggage and boxes/packages weighing up to 70lbs
- Open/close aircraft door before flight departure and upon flight arrival
- Stand for up to 4 hours during a shift
- Walk continuously throughout the airport
- Sit continuously when providing customer service
- Operate the customers loading jet bridge
- Read the weight of baggage from a scale and assess the baggage fee if required
- Perform simple calculations
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Other duties as assigned
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications:
- Secondary Level Education, High School Diploma or GED
- Excellent communication skills
- Must be at least 18 years old
- Must pass a background check
- Fluency in English (written and spoken)
- Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
- Must be able to work outdoors in all temperatures and weather conditions
- Legally authorized to work in the United Kingdom for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
- Customer service experience
- Previous airline experience