Project Coordinator, Cell And Gene Therapies - Marken

Marken, UPS Healthcare Precision Logistics

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed at saving human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken's network and that of our parent company, UPS. This will be working with our Project Managers and with our global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. Project Coordinators will provide a superior level of monitoring for these life saving therapies.

Main Duties and Responsibilities:

• Responsible for successfully supporting the Project Manager and customer and support daily project operations as it relates to cell and gene shipments.
• Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers, and the Customer Services Team and Overseas Marken offices/agents.
• Support the Project Manager with set up activities
• Support daily operations, liaise with the Control Tower and Logistics Coordinators
• Complete the initial lane mapping with support from the Project Manager
• Arrange shipments with local offices and agents
• Book shipments in the Marken Maestro system
• Review lane mapping files with operations teams on a frequent basis
• Upload Maestro templates and keep these maintained if required
• Provide daily tracking reports to clients
• Report and escalate any issues to the Project Manager
• Assist the Project Manager with billing and logistics enquiries.
• Attend internal and client facing calls and meetings, providing support with meeting minutes
• Point of contact to the client logistics team, responding to day to day queries.
• Assist in updating activities and milestones in project plans
• Daily tracking and compliance of client specific paperwork.
• Document compliance and make visible to the client
• Work with the regulatory team to ensure trade compliance

Qualifications:

• Associates Degree and a 2 years customer service or project management experience.
• Knowledge in Pharma, Medicine, or Logistics.
• Excellent interpersonal, verbal and written communication skills.
• Experience in dealing with people and speaking to clients.
• Experience in the courier or freight industry.
• Ability to manage multiple and varied tasks.
• Must have an eye for detail and the ability to think on their feet.
• Organized and skilled in tracking with the ability to multi-task and problem solve.
• Proficiency in Microsoft Office Suites (Word, Excel, PowerPoint)

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.