IT Service - techniker (all Genders)

Device Management Role

What success looks like in this role:

Device Management: You are responsible for the distribution and management of mobile phones and tablets.

User Support: You support employees with issues related to their mobile devices.

Security Management: You ensure that the devices comply with the company's security policies and that data is protected.

Inventory Management: You maintain the database of mobile contracts and devices.

Mobile OS Support: You have knowledge in the management and support of iOS and Android devices.

Taking responsibility for possible or desired follow-up services or problem escalations

Administration of service orders in your own ticket system

Compliance with given service parameters and reporting

You will be successful in this role if you have:

Knowledge in the management and support of iOS and Android devices

Good hardware knowledge in the areas of desktop, notebook, peripherals, and mobile devices such as iPhone, iPad

Good knowledge in MS operating systems (Windows 10, 11) and MS Office 201x/365 applications, as well as Apple OS and standard software products

Good knowledge in the areas of network, Active Directory, security; VPN

Certifications are advantageous

Understanding of the hardware and software of smartphones and tablets

Ability to identify errors and offer technical solutions

Clear and competent communication with customers

Experience in dealing with different manufacturers and models

Secure German and English skills in speech and writing

High initiative, customer orientation, and independent problem-solving skills

Driver's license class B

Benefits

Winning Culture: You can expect an international and varied working field with global project environments

Further Education & Career Paths: Our goal is to help you realize your individual potential!

Corporate Social Responsibility as well as DEI standards (Diversity, Ethics, and Inclusion) are very important to us and go far beyond the usual!

(Mental) Health: Health days & "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Salary & Additional Benefits: Solid qualification-, performance-oriented & competency-based compensation model & attractive pension supplement

Bonus/Referral/Incentive/Recognition programs - we want you to feel valued at Unisys!

30 vacation days plus special leave days ensure your work-life balance, especially in more stressful private times

24/7 accident insurance also for private use