Customer Support Associate

Global Field Operations Specialist

Gains familiarity with Global Field Operations concepts, procedures and methodologies. With guidance, performs routine Global Field Operations duties, including:

• Receiving and responding to client and Field Engineering members requests
• Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
• Booking client appointments
• Access service arrangement
• Coordinating of essential parts
• Maintaining call center
• Monitoring service level agreements (SLAs)
• Communicating with cross-functional teams to ensure a fluid and cohesive process

Learns and complies with Global Field Operations practices and policies. Learns Global Field Operations enhances levels of client satisfaction. Assists with special projects as assigned.

High School diploma or GED required Generally, less than 1 years' experience in area of responsibility

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