Pharmasource Ostomysource Customer Service Technician

Join Uniphar's Pharmasource and Ostomysource Customer Service Team

We are always searching for new staff to join our customer services teams within Uniphar Citywest office on both permanent and fixed term contracts.

If you would like to be considered for our next opening, apply now!

The Role

As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.

Main Duties & Responsibilities

• Assist Sales and Customer Services Manager & Team Lead in driving a Customer Service Team that provide a best-in-class customer service
• Strive to ensure PSOS achieve monthly sales targets
• Be a key member of the PSOS Customer Service Team, ensuring strong time management and organizational skills are employed
• Provide support to the PSOS Team Lead as required to resolve customer queries
• Ensure customer orders are managed appropriately and in a timely manner within SLA
• Monitor backorders and track shipments where required
• Liaise with various other Departments within Uniphar to resolve issues and achieve results
• Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar Group
• Ensure all relevant regulatory paperwork is supplied to Uniphar when required
• Comply with all Uniphar GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.
• Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP's
• Complete any other designated task necessary as requested by Management

Qualification, Experience & Skills Required

• Relevant professional qualifications (Pharmacy Technician)
• Previous customer service experience preferably in the pharmaceutical sector
• Previous experience with SAP is a distinct advantage
• Flexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.
• Have good IT skills (MS Office, PowerPoint etc).
• Requires clear diction and a good telephone manner and a commitment to excellent customer service

Please note this is not a live position. We will be in touch regarding your application if you are suitable for a live position that we are hiring for.

If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.

Uniphar - Who We Are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organized into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma - On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company's main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.