Technical Support SDK Developer

Technical Support SDK Developer

Unico is the first and largest Brazilian IDtech, developing innovative solutions for the protection of Brazilians' identity in relations with private companies. We want to put Brazil on the global map of innovation from the development of technologies that can bring security and transparency to people. To get there, we invest above all in our people, who form an amazing team committed to this great objective. And you, want to come with us? ????

Our culture

Our values are the basis for everything we do! Here at Unico, we act without borders; we impact without detours; we are transparent even in difficult situations; we are resilient and adaptable to evolve; we do the right thing the right way and we are bold in leading the construction of the future. Our work environment is relaxed and collaborative, full of learning opportunities and possibilities for you to develop your career with autonomy and support from leaders and colleagues.

You will be responsible for:

• Acting in the technological support of the unico platform of products with a focus on attending to demands related to our software development kit (SDK)
• Supporting our customers in the installation and integration of our SDK to different applications
• Performing problem diagnosis, analyzing logs, debugging source code in diverse scenarios/complexities
• Ability to reproduce errors and anomalies in test, development, and qualification environments
• Implementing new installations of SDKs in new environments, as well as performing upgrades of versions and the entire validation process
• Implementing new PoC (proof of concept) for debugging of problems and/or support to customers in the implementation process
• Performing systematic tests with a focus on reproducing bugs or problems
• Analytical capacity and product knowledge to provide support to internal areas and to customers attending to the demands of doubts and tickets
• Acting in meetings with clients, with the objective of assisting them in integration processes and/or investigation of bugs
• Feeding the knowledge base based on the demands
• Ability and interest in acting and learning different technologies and tools

What we need you to know:

• Be a problem solver and possess a continuous improvement mindset
• Graduation in course of technology or equivalent knowledge and experiences
• Previous experience in frontend, backend, and/or mobile development languages
• Experience with integration of systems based on API's Rest
• Experience with version controls (ex: Git)
• Great oral and written communication
• Customer focus

It will be a differential if you also have:

• Previous experience and knowledge in mobile technologies: iOS, Android, Flutter and/or React Native
• Previous experience and knowledge in NodeJS and JavaScript
• Previous experience and knowledge in React JS, Vue.js and/or Angular
• Experience in the support of technological platforms (debugging code / testing)

Know the benefits of becoming a Unique One

Flexible benefit: R$ 1.500,00 per month that can be distributed in the modalities VA/VR, Culture, Mobility, and Flex Férias

Home office assistance: monthly value of R$ 120,00 for payment of bills and consumption

PLR: readable Participation in Profits and Results according to the union agreement

Education benefit: Unico finances 100% of the studies for 100% of the collaborators through courses available on the Unico Skill platform. You can choose between graduation, post-graduation, MBAs, languages, specializing courses, and mentorships

Well-being: access to platforms like Gympass and Totalpass

Extended parental leave: 180 days for pregnant women and primary caregivers of the adoption process and 60 days for non-pregnant women and secondary caregivers of the adoption process, with salary and benefits paid in full throughout the entire period

Workplace

We adopt the work model that prioritizes the connection and engagement between the Unique Ones, our #conectaunico, hybrid work model (2x per week in person)

And more…

We offer a structured career plan according to your competencies and interests, with the opportunity for growth as a specialist or leader, encouraging your personal and professional development through biannual performance evaluation cycles (with structured feedback and individual development plan);

To complete your experience, we have lectures, meetups, workshops, training, birthday day off, midweek off meetings, internal/external parties and celebrations, bi-weekly in-person happy hour, affinity groups, and occupational gymnastics.

Diversity & Inclusion

At Unico we are committed to building an inclusive culture, valuing in all our positions the candidacy of all people, regardless of their ethnicity, gender, sexual orientation, politics, religion, disability, nationality or any other type of characteristic.

We are building an inclusive work environment and to support us in best practices, we created the Diversity & Inclusion form. We invite you to answer it to help us in this process, but we make it clear that you can choose not to do it without impact on your evaluation. The sharing of this data will not affect your performance in the selection process and will be used only for the creation of inclusion strategies.