Customer Support - Technischer Support Für Die Una App - Remote Eligible

Una Health

We are a health tech startup on a mission to reverse metabolic dysfunction, which impacts 1bn+ people globally, by using technology to understand our metabolism and behavior.

Tasks

You will play a central role in ensuring that our users successfully use the Una app and have a positive experience. Specifically, this means:

• You will be the first point of contact for customers with technical questions and problems related to program usage.
• You will answer calls, emails, and support requests with patience, empathy, and a clear focus on the individual needs of our users.
• You will find pragmatic, solution-oriented approaches and guide our customers step by step, even if they have little technical experience.
• You will document requests and systematically forward recurring issues to our product and tech team.
• You will work proactively to improve support processes and expand our internal knowledge base.
• You will bring positive energy, motivation, and a hands-on mentality to the team.

Qualification

If you think the role suits you but do not meet every requirement – apply anyway. We look forward to getting to know you!

Qualifications & Experience

• Experience in customer support, technical support, or a comparable role
• Proficient in using digital tools (helpdesk systems, CRM, etc.)
• Understanding of basic technical processes (e.g., app login, app navigation, troubleshooting)

Languages

• German at native level (or equivalent), as you will work daily with German-speaking customers
• English skills are a plus, as our team is international

Skills & Personality

• Very good communication skills, empathetic and patient – you can also explain complex things simply
• Solution-oriented, structured and hands-on
• Positive energy, motivation and joy in helping others
• Proactive work style and willingness to take responsibility

Benefits

The opportunity to make a real contribution to solving one of the biggest health challenges worldwide

Fully remote – or optionally in the office in the heart of Berlin

Competitive salary with prospects for permanent employment and equity

Healthy work-life balance and flexible working hours

An international team with backgrounds in medicine, product management, technology, and consulting

An inspiring network of founders and investors

Would you like to help us redesign digital health and support people in achieving their health goals? Then we are looking forward to your application!