Werkstudent IT Support (m/w/d)

Werkstudent IT Support (m/d/f)

From the Viennese Mariahilfer Straße to Metaverse. Through the symbiosis of classic retail and digital retail, we at Store Makers actively shape the future of commerce. Multisensory storytelling is our passion. Do you want to energize experiential spaces with smart technologies? Then become part of our Digital Solutions team, which creates excellent digital-to-customer solutions that are as innovative as they are effective. And always with a clear goal: to set new benchmarks that give our partners and clients a neglected asset: time for true customer care at the point of sale.

Job Description

• Actively phoning locations where devices are reported as "offline"
• Clarifying the current situation on site (e.g., power supply, internet connection, device status)
• Supporting local contacts with simple checks (e.g., restart, check cables)
• Documenting conversation results in the system (ticketing or monitoring tool)
• Forwarding more complex issues to technical support or field service
• Following up on open cases until resolution

Goal of the position: Quick identification and as independent as possible resolution of failures to maximize device availability and avoid unnecessary technician interventions.

Qualifications

• Good communication skills and confident telephone presence
• Structured and reliable working method
• Basic technical understanding (IT/network preferred)
• Experience in customer service or support is desirable
• Proficient use of PC and common software applications
• Good German language skills, spoken and written

Advantageous:

• Experience with ticket systems or monitoring tools
• Technical background in IT, IoT, or telecommunications

Working method:

• Independent handling of assigned cases
• Prioritization by urgency (e.g., critical locations first)
• Close coordination with support and technical teams

Additional Information

Look forward to a great team community, exciting projects, and new challenges at umdasch, as well as:

• Independent work in a very successful, internationally active family-owned company and in a dynamic industry
• The opportunity to further develop your existing professional and personal potential
• Flexible working hours
• Modern office with free parking, free drinks, and once a week fruit
• Training and further education
• Employee events
• Comprehensive onboarding plan to start at umdasch

Do you have questions or want to learn more? Your contact person: Kirsha Ravichandran, +49203395175725. We look forward to your application via our career portal.