Customer Service Advocate | UMC Urgent Care At Kingspark | **$1,000 Sign On Bonus Available**

Customer Service Advocate – Full Time

Join UMC Physicians: Where Employee Satisfaction Soars at 96%!

Summary Title: Customer Service Advocate – Full Time

Department: UMC Urgent Care at KingsPark

SIGNING BONUS: This employment offer also includes a signing bonus of $1000 payable as follows:

• $500 payable the payroll period following your hire.
• Note: This $500 payment must be repaid to UMCP (withheld from final paycheck) if you submit resignation and/or terminate employment within 90 days of hire date.
• $250 payable the payroll period following 6-months of employment with UMCP.
• $250 payable the payroll period following 12-months of employment with UMCP.
• To receive payment, you must be actively employed by UMCP on the date any of the above payments are made.

Description: We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.

Preferred Characteristics:

• Goal oriented
• Professional demeanor and appearance
• Servant's heart
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:

• Ability to work 40 hours per week
• 8am-5pm Monday – Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:

• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
• Note: Some benefits require an employee contribution to participate.

Full Job Description: Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration. Essential Functions: Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, works to provide a friendly, calm and professional environment for a sick patient, their family and friends.

Additional Responsibilities: Additional duties as assigned

Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.

Minimum Qualifications: High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.

Preferred qualifications: Previous experience in a general office capacity.

Environmental Conditions: Well heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements: Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.