Customer Support Technician

Customer Support Technician

Join Ultra Intelligence & Communications (I&C) in our mission to provide the world's military members with the latest, most customizable solutions and capabilities, enabling mission success anywhere around the globe. At Ultra Intelligence and Communications (I&C), we provide critical, tactical capabilities to enhance and accelerate decision-making in the most challenging environments.

By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment.

Based in Maidenhead, working hours are a compressed 37 hour week - Monday to Thursday. Ultra I&C's C2I business are recruiting a Customer Support Technician.

In this role, you will work as part of a small team supporting the fault diagnosis/repair, build and refurbishment of electro-optical and electronic equipment. This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required.

Key responsibilities include: fault diagnosis and repair of the optical and electronic equipment to meet turnaround times and quality levels; fault diagnosis and repair of supporting equipment to meet turnaround times and quality levels; provision of a technical query answering service to customers including out-of-hours coverage where contracted for; recording work on the company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis; production activities including inspection and acceptance testing for all new equipment; implementation of hardware and software modifications and testing as required; adherence to all airworthiness aspects of the equipment; working in a safe and efficient manner; ensuring the company security policy is adhered to; and managing security of information as defined in the Security manual.

Role requirements include: candidates must be able to obtain and maintain an SC security clearance. You should have the flexibility to be able to travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.

Required skills and qualifications include: qualified in electronic servicing techniques, skills and practices to an ONC or equivalent level.

Desirable skills and qualifications include: an awareness of Workplace Safety & Airworthiness Standards and practices; an HNC or equivalent in electronics servicing techniques; an awareness of Electro/Optical techniques and theory including Infrared, CCD and lasers; an awareness of Communications and digital recording techniques and theory; experience of electronic equipment used in land, sea and air environments; experience of working in an electronic servicing workshop; experience of working with lasers, CCD Cameras, FLIR Cameras, airborne electronic pods or equipment; knowledge of Military or Aviation support environments; computer literacy with Microsoft Office; and experience in operating heavy lifting equipment and forklift trucks.

Our benefits include: annual bonus – performance related; 25 days' holiday with the option to buy an extra 5; 4 x Life Assurance Cover; flexible working hours; early finish on a Friday; pension contribution; and our Ultra Select Benefits package includes – subsidized gym & retail, childcare vouchers, cycle-to-work schemes, etc.

At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at careers@ultra-ic.com.