IT Service Desk Technician

It Service Desk Technician

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Careers packed with potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours: Sunday - Thursday, 6 AM to 2:30 PM

Position Responsibilities

• Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
• Create incident tickets to document issues and route tickets to appropriate support group.
• Handle major IT incident management to quickly resolve issues that impact the business.
• Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
• Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• 3+ years of experience as IT Service Desk Technician or Data Center Operator.
• Experience with incident, change and problem management in a multi-location data center.
• Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
• Uline does not participate in the H1-B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled