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Customer Service Team Lead
Lead team to deliver exceptional customer service and improve satisfaction metrics
Kenosha, Wisconsin, United StatesWaukegan, Illinois, United StatesPleasant Prairie, Wisconsin, United StatesGurnee, Illinois, United StatesRacine, Wisconsin, United States
Senior
$33
– 38
USD / hour
3 days ago
Uline
Distributes industrial, packaging, and shipping supplies through a large catalog and e-commerce platform to businesses across North America.
20 Similar Jobs at Uline
Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Locations: Kenosha, WI; Waukegan, IL; Pleasant Prairie, WI; Gurnee, IL; Racine, WI
Position Responsibilities:
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements:
- High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
Benefits:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks:
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline:
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Customer Service Team Lead
Kenosha, Wisconsin, United States
$33
– 38
USD / hour
Customer Success
About Uline
Distributes industrial, packaging, and shipping supplies through a large catalog and e-commerce platform to businesses across North America.