Customer Service Hiring Event

Customer Service Hiring Event

Pay from $23 to $35 per hour with significant growth and earning potential! Careers packed with potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Join a customer service team that delivers a legendary experience customers love - sign up for your interview at Uline's upcoming hiring event!

Recognized on Forbes list of America's Best Large Employers three years in a row! Registration is preferred, but walk-ins are welcome. Date: Thursday, October 9th, from 2 PM - 6 PM.

Location: 12354 Uline Way, Kenosha, WI 53144 Positions:

• Customer Service Representative
• Customer Service Representative - Bilingual (Spanish)
• Customer Service Representative - Overnights
• Customer Service Team Lead
• Customer Service Team Lead - Bilingual (Spanish)
• Customer Service Management Trainee

24/7 operation - Various on-site shifts available.

Customer Service Representative

Pay from $24 to $29 per hour (Includes $2 Shift Differential) Bilingual - Pay from $23 to $28 per hour Overnights - Pay from $26 to $33 per hour (Includes $4 Shift Differential)

Position Responsibilities / Minimum Requirements

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.
• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• For Bilingual (Spanish) role - fluent in both verbal and written forms.

Customer Service Team Lead

Pay from $28 to $35 per hour

Position Responsibilities / Minimum Requirements

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• High School diploma or equivalent required. Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• For Bilingual (Spanish) role - fluent in both verbal and written forms.

Customer Service Management Trainee

Pay from $25 to $30 per hour

Position Responsibilities / Minimum Requirements

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.
• Bachelor's degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled