Senior Technical Account Manager - Remote Eligible

Senior Technical Account Manager

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.

This is a remote position, requiring ~30% travel for client and internal meetings.

As a Senior Technical Account Manager (TAM), you will act as the primary technical liaison between our customers and internal teams. This role is critical in ensuring our customers achieve maximum value from the Udemy platform. You will own the post-sales technical relationship with a portfolio of enterprise clients, helping them onboard effectively, resolve technical issues, and drive long-term adoption and satisfaction. You are a key player in customer retention, satisfaction, and orchestrating growth — often contributing directly to Gross Revenue Retention (GRR) and customer health metrics.

You need a deep understanding of Udemy products and the underlying technologies. This includes explaining complex technical concepts to both technical and non-technical stakeholders, troubleshooting issues, and understanding how our solutions integrate with client systems.

Building and maintaining strong, trust-based relationships with key accounts is fundamental. This involves understanding client business objectives, being responsive to their needs, proactively communicating, and serving as their strategic advisor.

You need strong analytical skills to quickly diagnose issues, coordinate with internal teams (engineering, support, product), and drive resolution while keeping customers informed throughout the process. You would prevent small issues from becoming major problems by anticipating risks and proactively developing mitigation strategies.

Providing clear and tailored communication to both technical and non-technical audiences. Strong presentation and storytelling skills to drive adoption and alignment, presenting ROI data, delivering product roadmap updates, facilitating requirements gathering sessions, and translating between business needs and technical capabilities.

You'll grow here. Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here. We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You'll own your work. We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.

You'll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You'll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?