Hospital Unit Service Coordinator

Hospital Unit Service Coordinator

The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manager, Nursing Supervisor, or Charge Nurse, functions as the source of the focal communication within the patient care unit and performs administrative functions directed toward positive patient care outcomes.

All patient care team members are responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Required Qualifications:

• Experience in a health care setting
• Knowledge of medical terminology
• Previous database/data entry experience
• Demonstrated customer service skills/experience
• Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population
• Ability to work in a busy, team-oriented environment
• Ability to understand and communicate effectively in English both orally and in writing
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division)
• Ability to prioritize and coordinate multiple tasks
• Ability to satisfactorily perform job duties as defined in the job description
• Willingness to be taught/learn new skills
• Basic computer skills
• The flexibility to orient and work at all UCSF Health locations

About UCSF:

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values:

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Code and Payroll Title: 009257 HOSP UNIT SVC CRD 3

Job Category: Administrative Support, Support Services

Bargaining Unit: American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class: Career

Percentage: 100%

Location: San Francisco, CA

Campus: Mission Bay (SF)

Shift: Days

Shift Length: 8 Hours