Local IT Technician (f/h/nb)

Local IT Technician (F/H/NB)

Temps complet

Contract: Permanent

Flexible Working Organization: Hybrid

Location: Saint Mandé, France

Description De L'entreprise

Ubisoft is a global leader in video gaming, with teams spread across the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six and Just Dance and many more. We believe that diversity of viewpoints advances both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Description Du Poste

Integrated into Ubisoft's IT teams, and more specifically to the Desktop Support team at Ubisoft's International Headquarters in Saint Mandé, you will join a team of five technicians whose mandate is to provide IT hardware support for our employees, mainly remotely.

The team is organized according to the ITIL method and uses ServiceNow for task management.

In this role, your missions will be the following:

• Ensure the installation, configuration, and maintenance of IT equipment (hardware and software);
• Accompany the handling of equipment and provide support to users
• Manage incident tickets according to their priorities while ensuring user satisfaction: diagnosis, follow-up, and resolution, reporting, documentation
• Take charge of support and training for VIP users
• Manage the material (purchase request and follow-up, stock management, after-sales service…)
• Ensure the execution of maintenance procedures in collaboration with all IT teams, respecting Ubisoft's security rules.

Qualifications

Relevant Experience

• Previous experience in IT support or in IT operations;
• Experience in technical support in an international environment;
• Having already provided VIP support or worked in contact with a high-service level public
• Experience in user support is a plus.

Skills and Knowledge

• Very good customer service sense and excellent relationship skills;
• Diplomacy and pedagogical sense to popularize and support users;
• Ability to work independently, rigor, and priority management;
• Good level of English indispensable.

Bonus Skills

• Knowledge of the ITIL methodology
• Familiarity with ServiceNow
• Knowledge of Active Directory
• Remote access tools
• Notions in system and network administration

Additional Information

Ubisoft Benefits

Profit sharing and participation, company savings plan. In addition: 25 CP, 12 RTT, 50% of Navigo pass covered, restaurant vouchers, advantageous health insurance and many other Ubisoft benefits. Premises located at Saint Mandé (line 1, Saint Mandé stop), with a gym and possibility of teleworking.

Recruitment process

• [30 min] telephone exchange with a recruiter
• [120 min] technical test + interview with the manager of the position and a recruiter
• [60 min] final interview with the manager of the entity

As an employer, Ubisoft offers the same opportunities to all without distinction of gender, ethnicity, religion, sexual orientation, social status, disability and age. Ubisoft is committed to developing an inclusive work environment that reflects the diversity of its community of players in its teams.

We adopt a hybrid work model that helps you stay connected with your team and aligned with the company's priorities, while giving you the opportunity to maintain your work-life balance. Note that some roles are entirely based in the office and are not eligible for hybrid work.