IT Support Specialist

IT Support Specialist

Twin Lakes is seeking a service-oriented IT Support Specialist to join our team at the Corporate office in Gainesboro, Tennessee. In this role, you will be the first line of support for employees. Assisting with hardware, software, network, and needs to ensure smooth operations, troubleshooting issues, maintaining IT systems, and supporting new technology implementations that keep our organization running efficiently. The ideal candidate will thrive in a fast-paced environment, bringing strong problem-solving abilities, technical expertise, and a collaborative, integrity-driven approach to delivering excellent service. At Twin Lakes, you will have the opportunity to make a meaningful impact by ensuring employees have the tools and resources they need to succeed, helping us continue our tradition of excellence in serving our members, our community, and one another. With a passion for supporting people through technology, you will play a key role in advancing Twin Lakes' mission while fostering a culture of productivity, growth, and innovation.

Functions and Abilities of the Position:

• Provide support, configuration, and maintenance of all hardware, software, and IT platforms.

• Perform daily system monitoring to verify the integrity and availability of servers, hardware, systems, and key processes; review logs and confirm successful completion of backups.

• Apply patches and upgrades on a regular basis, upgrade applications as needed and configure or add new services when required.

• Performance tuning, hardware upgrades, and resource optimization as needed, including configuration of CPU, memory, and disk partitions.

• Support cybersecurity efforts by promoting secure user practices and assisting with incident response.

• Work confidently with operating systems including Windows, MacOS, Linux, iOS, and Android.

• Apply knowledge of network and security protocols such as HTTP, SQL, SNMP, SMTP, and PKI.

• Work with applications and services such as Microsoft 365, DNS, DHCP, Active Directory, Group Policies, and file security.

• Analyze user processes and procedures to recommend appropriate, cost-effective systems.

• Read and interpret technical documentation accurately and communicate solutions effectively.

*Functions and abilities listed are not all inclusive of the job description.